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There are five automated teller machines (ATMs) for your convenience, located throughout the Toyota Center.
| Main Concourse | Across from Section 108 |
| Main Concourse | Across from Section 124 |
| Upper Suites | Sky Bridge |
| Upper Concourse | Across from Section 411 |
| Upper Concourse | Across from Section 431 |
Baby change facilities are located in all public restrooms. In addition, family service rooms are located throughout the arena on the Main and Upper Concourses.
The Box Office is located in the northwest corner of the arena off La Branch Street. This is where will call is located and where tickets can be picked-up on the day of the show. Inside sales windows are accessible during events and are located across from Section 111. The Box Office contains 12 outside windows and 8 inside windows.
Children less than 36" tall do not need a ticket, provided the child sits in an adult's lap.
Concierge locations:
| Service Level | Courtside Lounge |
| Rockets Clubs East & West | Just inside Main Doors |
| Lower Suites | Across from Suites 204, 237 |
| Upper Suites | Main Concierge Desk located at Sky Bridge |
From 59 North towards Downtown: Take 59 South bound towards downtown, Exit
Travis, Turn Right onto Dallas,
Turn Right onto La Branch, The Toyota Center main entrance is at La Branch and
Polk Street
From 59 South towards Downtown: Take 59 North bound towards downtown, Take
the Polk Street/Downtown exit, Turn Left on Polk Street, The Toyota Center main
entrance is at La Branch and Polk Street
From 45 South towards Downtown: Take I-45 North bound towards downtown, Take the Scott/Downtown exit, Continue on the evelated portion of St. Joseph, Turn Right on Austin, Turn Right on Leeland, The Toyota Center main entrance is at La Branch and Polk Street
From 45 North towards Downtown: Take I-45 South bound towards downtown, Exit McKinney, Turn Left onto McKinney, Turn Right onto La Branch, The Toyota Center main entrance is at La Branch and Polk Street
| Main Concourse | Across from Sections 103, 112, 124 |
| Main Concourse | West Side Club Lounge |
| Lower Suites | Across from Suites 201, 240, Party Suites 1, 10 |
| Upper Suites | Across from Suite 301, 340, beyond Suite 320 |
| Upper Concourse | Across from Sections 405, 415, 431 |
In the event of an emergency, a message may be delivered to arena guests by calling 713-758-7200. As there are no procedures for paging guests, so please have seating information available when you call.
For guests with children, family restrooms are located next to all public restrooms throughout the arena on the Main and Upper Concourses.
Certified EMS services are available at all arena events. First Aid stations are located across from Section 123 on the Main Concourse and across from Section 433 on the Upper Concourse. Please contact any Houston Arena team member if you need assistance.
Toyota Center offers a wide variety of food including, barbecue, Mexican, grilled, pizza, Asian, traditional arena food and beverages throughout the facility. Restaurants and Concessions are operated by Levy Restaurants.
Guests are not permitted to bring any food or beverages into Toyota Center. Containers such as bottles, cans, thermos bottles, or plastic coolers are not permitted for the safety and protection of our guests.
There are Guest Relations Booths located throughout the arena. They are staffed with knowledgeable Guest Relations Representatives who will assist you with your questions and concerns.
Guest Relations locations:
| Main Concourse | Across from Section 125 |
| Upper Concourse | Across from Section 434 |
There are several hotels located in the downtown Houston area that provide easy access to Toyota Center. More information can be found by calling the Greater Houston Convention and Visitors' Bureau at: 713-437-5200.
If you lose an item during an event, please contact any Houston Arena team member for assistance. Found items can be turned in to any Guest Relations or Concierge Booth. Unclaimed items will be donated to charity after 30 days. For assistance on non-event days, please contact the Guest Relations Department at 713-758-7200.
A 2,500 space parking garage is located adjacent to Toyota Center. The garage also has a skybridge entrance into Toyota Center and is the most conveniently located parking facility. The parking fee for Michael W. Smith will be $10 per car. Approximately 10,000 parking spaces are located within a few blocks, providing easy access to Toyota Center.
Pay phones are located throughout the arena for your convenience.
| Concourse | Across from Sections 103, 112, 115, 124 |
| Lower Suites | Across from Sections 112, 115 |
| Upper Suites | Across from Sections 405, 416, 420, 431 |
For safety reasons, patrons may be refused entry if they are in possession of prohibited items including, but not limited to: food, drinks, glass/plastic/metal containers, video recorders, audio recorders, fireworks, laser pointers, backpacks, coolers, umbrellas, knives, weapons of any type, baby seats or carriers, unauthorized noise makers, glitter, confetti, streamers, helium balloons, beach balls, parcels or packages, inflatables, or large bags of any kind.
If you leave the arena, you may not re-enter unless you have an unused ticket.
Smoking is prohibited inside Toyota Center, including all premium seating, dining, and entertainment areas. A designated smoking area outside the arena is accessible on the Main Concourse level through doors near Section 117.
Wheelchair escorts are provided through Guest Relations. Please ask any Toyota Center Team Member for assistance. To arrange services in advance please call 713-758-7200.
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